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BPO - IT Support & Maintenance

Virtual IT department for your business. 24/7 monitoring, maintenance, and incident response

Does your business face these challenges?

❌

No IT department

No one to handle system issues when they arise

❌

Frequent system downtime

Severely impacting business operations

❌

Slow website/applications

Customer complaints about performance

❌

Weak security

Data safety concerns

Our services

Technical Support

✓ 24/7 or 8x5 hotline
✓ Email/chat support
✓ Request tracking system
✓ Remote incident handling
✓ User training

Server & Infrastructure Management

✓ VPS/Cloud setup & configuration
✓ Performance optimization
✓ Load balancing
✓ Database tuning
✓ SSL certificate management

Monitoring & Alerts

✓ 24/7 uptime monitoring
✓ Performance metrics tracking
✓ Automated alert notifications
✓ Log analysis
✓ Monthly reports

Security & Backup

✓ Firewall configuration
✓ Security patch updates
✓ Daily automated backups
✓ Disaster recovery planning
✓ Malware scanning

Application Maintenance

✓ Bug fixes & patches
✓ Feature enhancements
✓ Dependency updates
✓ Performance optimization
✓ Code refactoring

Documentation & Consulting

✓ Technical documentation
✓ User guides
✓ Best practices consulting
✓ Technology consulting
✓ Quarterly reviews

SLA Commitment

< 2h

Response time

Request response within 2 hours

< 4h

Critical incidents

Critical incident resolution within 4 hours

99.5%

Uptime

Guaranteed 99.5% system uptime

Service packages

Basic

$200-320/month

✓ 8x5 support (business hours)
✓ 1 server/website
✓ Basic monitoring
✓ Daily backup
✓ Response < 4h

Ideal for: Small businesses, 1 website/app

POPULAR

Professional

$480-720/month

✓ 24/7 support
✓ Up to 3 servers/websites
✓ Advanced monitoring
✓ Hourly backup + Recovery plan
✓ Response < 2h

Ideal for: Medium businesses, multiple systems

Enterprise

Custom

✓ 24/7 support + dedicated team
✓ Unlimited servers/websites
✓ Enterprise monitoring
✓ Real-time backup + HA setup
✓ Response < 1h

Ideal for: Large enterprises, critical systems

Ready for Digital Transformation?

Schedule Consultation